Most manufactures take care of original owners repair needs.

Free parts & instructions or Ship your product back to them for Replacement / Repair. Both options are not always the "Easy Button".

Receiving the correct parts can be a challenge from simple information over the phone. Considering what our own industry flaw ratio is, we do not always receive the correct parts.

When parts are out of production the manufacture may replace your old hardware system with their current stock, keeping all the original product. Then you install new brackets for new Headrail & Cord Lock System. This applies to fabric Shades.

Shipping your product back can expose your personal life to your neighbors, for a few weeks or 10 business days. This does apply to product under 72 inch and not heavy. Things get a little problematic when your vertical track is 129 inch, (freight Only) Or your wood blind covers a Sliding Glass Door 96 X 84 Inch. Shipping cost is way too much.